Frequently Asked Questions

I have brand new batteries, but they don't last very long on one charge. Why?

New batteries require a break-in period of up to 40 cycles. The batteries will not have their full capacity during this time and may require longer charging times. It is not unusual for charge times to exceed 15 hours with new batteries.

My charger is beeping. What does this indicate?

The Signet chargers, model HB and HBS (600-24, 1000-36 and 1000-48), will emit an audible beeping sound when there is a fault present. The HB model faults are indicated by the flashing of all three charge status lights (50%, 75%, and 100% lights). The HBS model has its own fault indicator light (labeled "FAULT"). NOTE: A flashing fault is NOT necessarily an indication of a failed charger. Refer to your vehicle's service manual for a list of fault descriptions. To obtain a manual, use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

What is Sevcon fault Fxxxxx?

Fault codes with the format Fxxxxx (example: F01004) are displayed on the Smart View Display gauge installed on most Sevcon controlled Taylor-Dunn vehicles. For a complete list of faults and description and tips on troubleshooting, refer to your vehicle’s service manual. To obtain a manual, use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

What tools do I need to troubleshoot my electronic control system?

The required tools to properly troubleshoot any of our electronic control systems include:

1. Digital Multimeter (AC/DC voltmeter, ammeter, ohmmeter, diode test function, etc.)
2. Test Harness/Analyzer Handset for throttle module
3. Test Light (switchable to your vehicle's rated battery voltage)

The following tools are optional but recommended to make testing a bit easier:

1. Sevcon Troubleshooting Handset (for Sevcon systems ONLY)
2. Curtis AC Troubleshooting Handset (For Curtis AC systems ONLY)

For more information on these tools, please contact your To obtain a manual, use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

Can I use a Taylor-Dunn controller in a vehicle manufactured by another company that uses a similar control system? Or vice versa?

Taylor-Dunn components are not designed, intended, or recommended for use in non-Taylor-Dunn vehicles. When using non-OEM components, there are many unknown factors that could result in damage or injury. Do not install non-OEM components in any vehicle. Taylor-Dunn cannot be held responsible for damages or injuries resulting from installing non-OEM components in any vehicle. Taylor-Dunn is a vehicle manufacturer and does not manufacture parts or assemblies for use in other vehicles. The information provided is to be used for reference only. Taylor-Dunn cannot provide any further information regarding adapting any component or assembly to your installation.

What type of oil/how much oil does my vehicle's differential require?

Engine oil type and quantity, as well as oil-change procedures, are listed in your vehicle's service manual in the maintenance and transmission sections. To obtain a manual, use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

Where can I get an electrical schematic?

Electrical schematics and diagrams are found in your vehicle's service manual. To obtain a copy of the schematic or the complete manual, use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

My cart does not run.

There are many causes for a no travel issue on an electric powered vehicle. Troubleshooting the electrical system is mandatory to determine the cause. DO NOT replace components as a troubleshooting method. Confirm that all batteries are in good condition by performing a load test and specific gravity test. Check battery cable connections. Perform ALL required troubleshooting tests to identify the fault. A detailed troubleshooting guide is included in your vehicle's service manual. All tests in the manual assume the vehicle is wired correctly. Refer to the wiring schematic to confirm this before testing components.

My cart only runs in forward (or) my cart only runs in reverse.

Depending on the control system, there are a few possible causes for this symptom. Below are examples of our most common control systems. Refer to your vehicle service manual for more information.

Curtis PMC

There are three components that, if faulty, would result in this symptom:

1. The Forward & Reverse (F&R) switch
2. The wiring from F&R switch to the F&R solenoids
3. The forward or reverse solenoid

Sevcon

1. The F&R switch
2. The wiring from F&R switch
3. The directional transistors internal to the Sevcon controller

Note

- A faulty forward solenoid could result in no reverse or vise versa.
- There are tests available to check the transistors. See service manual for details.

I'm not sure what part I need. Can you help me find the right one?

Any parts questions should be directed to your local parts and service dealer. Use our dealer locator to contact your nearest Authorized Taylor-Dunn Dealer.

How do I get vehicle dimensions and specifications?

Vehicle dimensions and specs are found on our site on the "vehicles" page. Simply select the vehicle model you would like to research to bring up detailed information along with links to downloadable PDF format product brochures.

When my vehicle goes up an incline it stops, or "cuts out" during operation. What is wrong?

All Taylor-Dunn vehicles have a maximum grade rating. Grade is the pitch of a slope such as a hill, road, or sidewalk. Check your vehicle's specs to confirm the grade you are travelling on does not exceed the maximum grade rating. This would be considered overloading the vehicle and could result in this symptom. Vehicle specifications can be found on our site on the "vehicles" page. If the grade is within the specs range, confirm the batteries are in good condition by performing a load test and specific gravity test.

I have a Tiger Tractor and need some technical support; and, possibly some replacement parts. Can you help?

Technical support for your Tiger tractor will now be supplied through Taylor-Dunn Manufacturing and the dealer network. For technical support please contact your local Taylor-Dunn dealer or Taylor-Dunn direct via e-mail at support@taylor-dunn.com

Taylor-Dunn Manufacturing

2114 W. Ball Rd
Anaheim, CA 92804
(800) 688-8680
support@taylor-dunn.com

Note: To expedite response time, always include the model and serial number of the vehicle when submitting inquiries.

How can I change the speed of my vehicle?

Speed change procedures will differ depending on the type of transmission and control system you have. They may require gear, chain, or sprocket changes, as well as, controller parameter alterations. Please contact your nearest Authorized Taylor-Dunn Dealer for further information.

Can I convert my old rheostat cart to an electronic control system? Do you have a kit?

Taylor-Dunn does not have or support rheostat speed control conversion kits. No research has been done to determine what is required for this type of conversion. A parts list is not available.

Refer to the current Taylor-Dunn Service/Parts manuals for information regarding speed control system components. Taylor-Dunn cannot provide any further information regarding this conversion.